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Owen Sound | Ontario

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Frequently Asked Questions

Service & Repair

What are your service rates?


To see our 2022 service rates, click here.




When can I bring my bike in for repair? Do I need an appointment?


No appointments are taken. Bicycles are repaired on a first come, first served basis and you must leave your bicycle with us. Please bring your bicycle in during business hours. Expected wait time/turn around time depends on the time of year and the availability of repair parts. It can range from two weeks to two months.




How long will it take to repair my bike?


Expected wait time/turn around time depends on the time of year and the availability of repair parts. It can range from two weeks to two months. You must leave your bicycle with us during this time. CURRENT wait time (updated January 2022) is two weeks. >> By April this wait time will be four weeks. When you bring your bicycle in for service, you will be provided with a pick up date. That is the date you pick your bicycle up. If we promise a pick up date, it will be ready by that date. All bicycles not picked up within 30 days of the pick up date will be subject to a storage fee of $100 per month.




Do you repair e-bikes?


We only service Class 1 e-bike systems with Shimano, Bosch, or Brose systems. No exceptions. If you need to determine what class your bicycle is, please check with the manufacturer or vendor.




Do you service or repair recumbents?


No. We do not service or repair recumbents.




Can I make a service appointment?


No. We do not offer repairs by appointment. Service is done first come first served.




Do you offer next day service?


Yes. We offer next day or rush service at 'market value'. Market value for rush/next day service can be anywhere from two to four times the Pro-Tune fee (see service rates here) depending on the time of year. Rush/Next Day service is available at the sole discretion of Forks Bicycle Shop in store only (no phone calls).




Can you provide a quote or estimate for repair via phone?


No. It is impossible to know what work needs to be done, and what potential repair parts are required without seeing your bicycle. Please see our service rates.




Do you repair front and rear suspension?


We do not repair suspensions in store. We have partnered with S4 Suspension and offer their expert repair services to compliment ours.




When will my bicycle be ready? How do I know when to pick up my bike?


When you bring your bicycle in for service, you will be provided with a pick up date. That is the date you pick your bicycle up. If we promise a pick up date, it will be ready by that date. All bicycles not picked up within 30 days of the pick up date will be subject to a storage fee of $100 per month.





In Stock & In Store

What bicycles do you have in stock right now?


Forks Bicycle Shop proudly carries Cannondale and Specialized bicycles. Inventory levels for 2022 are a mystery and the only way to see what's in store, is to visit us in real time.




What products do you carry?


Forks Bicycle Shop carries the region's largest selection of helmets, cycling shoes, cycling apparel, accessories, pumps, tools, tires, grips, caps (not hats), and cycling art. We carry only the best products. If you are looking for 'something cycling' Forks Bicycle Shop is your destination location in Grey-Bruce-Owen Sound.




Do you have tires, tubes, etc?


ALL of them. We carry the highest quality tire brands in all sizes for all road, mountain, cyclocross, and indoor trainer riding.




Do you have kids bikes?


We carry a very limited selection of premium kids bicycles.





Other

Are you hiring?


Yes. We are looking for full time help. Please visit Brian in store in your most dashing outfit and impress him.




Do you have a public washroom/restroom?


No. We appreciate many of our valued customers travel great distances to reach the shop, however we do not have a public washroom. There are many public rest rooms nearby, including fast food restaurants, grocery stores, and the gas station. We welcome your visit and encourage you to plan your hydration intake accordingly.





 
 
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About Us

Forks Bicycle Shop has been voted one of Canada's Best Bicycle Shops for the past six years by Canadian Cyclist Magazine.  

Forks Bicycle Shop first opened its doors in the Spring of 2010 in Erin, Ontario and has called beautiful Owen Sound home for since 2019.

 

Forks Bicycle Shop is owned and operated by master mechanic and lifetime cycling fan, Brian Travis and his fabulous wife Heather. 

 

Forks Bicycle Shop is your destination for Specialized and Cannondale bicycles and has the region's largest selection of cycling shoes, helmets, caps, gear, gloves, and much more.

 

We look forward to welcoming you into our store.

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Forks Bicycle Shop is home to the largest cycling cap selection in Ontario...possibly Canada.